e2bat Privacy Policy —
Your Data, Our Responsibility

This Privacy Policy ("Policy") applies to all online casino and betting services provided through the e2bat platform. It explains how e2bat collects your personal information, the purposes for which it is used, who it may be shared with, and what measures are taken to protect it.

By opening an account on our platform or using our services, you are considered to have accepted the terms of this Policy. If you have not yet read this Policy, please read it carefully in full before using our services.

e2bat operates as a safe and reliable platform for players in Bangladesh, treating the protection of users' personal information as its highest priority.

1. What Types of Information We Collect

The following types of information may be collected while using the e2bat platform:

1.1 Information You Provide Directly

• Full name, date of birth, and verification details related to your national ID or passport
• Active email address and mobile number
• Residential address
• Financial transaction details: bKash, Nagad, Rocket account numbers and bank account details (where applicable)
• Username and password set at the time of account registration

1.2 Automatically Collected Information

• IP address, browser type and version, operating system
• Visit time on the platform, session duration, and pages visited
• Device identification information and connection type
• Browsing behaviour data collected through cookies and similar tracking technologies

1.3 Information Received from Third Parties

• Verification-related information received from identity verification service providers
• Transaction confirmation information received from payment gateways and financial institutions
• Information received from fraud prevention and risk management services

2. Purposes for Using Your Information

e2bat uses the information collected about you for the following legitimate purposes:

• Account Management: To handle registration, authentication, and account security.
• Service Delivery: To process games, bets, and payment transactions.
• Identity Verification: To confirm each user's age and identity in compliance with Know Your Customer (KYC) requirements.
• Customer Support: To use the information needed to assist you via live chat and email.
• Fraud Prevention: To detect and prevent unauthorised transactions, money laundering, and other illegal activities.
• Responsible Gaming: To monitor the risk of excessive gambling and intervene at the right time.
• Communications: To send important platform updates, security notices, and relevant offers.
• Service Improvement: To analyse user experience and improve the quality of the platform.

3. Data Storage & Security

e2bat uses industry-standard security technology to protect your personal information. All data transfers are secured through SSL/TLS encryption. Collected data is stored on secure servers, and only authorised personnel can access it on a need-to-know basis.

In the event of a data breach, e2bat will notify the relevant authorities and affected users as quickly as possible.

4. Data Sharing & Third Parties

e2bat never sells your personal information. However, it may be shared in the following limited circumstances and only to the extent necessary:

• Service Providers: With payment processors (bKash, Nagad, Rocket, and bank transfer service providers), identity verification services, technical infrastructure providers, and customer support providers, all of whom are contractually bound to meet our privacy standards.
• Legal Obligations: In response to a lawful request from law enforcement agencies, regulatory authorities, or courts.
• Fraud Prevention: With recognised anti-fraud organisations to help detect financial crimes.
• Business Transfers: In the event of a merger, acquisition, or asset sale — though the new entity will be required to comply with the terms of this Policy.

Before sharing information with third parties, e2bat ensures that the relevant party maintains adequate data protection measures.

5. Cookie Policy

The e2bat platform uses cookies and similar technologies. Cookies are small text files stored on your device that help improve your browsing experience.

Types of cookies we use:

• Essential Cookies: Required to maintain login sessions, ensure security, and support core platform functionality.
• Functional Cookies: To remember your preferred language, display settings, and other customisations.
• Analytical Cookies: To collect anonymous statistics for understanding platform usage patterns.

You can control or disable cookies through your browser settings. Please note that disabling essential cookies may affect some core features of the platform.

6. Data Retention Period

e2bat retains your personal information for as long as it is necessary to provide services or to meet legal obligations. Specifically:

• Active Accounts: All relevant information is retained while the account remains active.
• Closed Accounts: Financial records and identity verification data may be retained for a specified period after account closure, in accordance with applicable law.
• Transaction Records: May be retained for an extended period given the possible need for financial investigations and audits.
• Marketing Data: Removed from the permitted communications list after you opt out.

7. Your Rights

As a user of e2bat, you have the following rights regarding your own information:

• Access: The right to know what information is stored about you.
• Right to Correction: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances — though complete deletion may not be possible where legal obligations exist.
• Right to Object: The right to object to the use of your information for direct marketing or other specific purposes.
• Data Portability: The right to receive a copy of your information in a structured format.
• Withdrawal of Consent: Where data processing is based on your consent, the right to withdraw that consent at any time.

To exercise any of the above rights or to submit any data-related request, please contact our support team.

8. Protection of Minors' Information

The e2bat platform is operated for users aged 21 and above only. We do not knowingly collect any personal information from minors. Age verification at the time of registration is mandatory.

If we become aware that a minor's information has entered our system, we will take immediate steps to delete that information and close the associated account. If you believe a minor's information has been collected, please notify us.

9. International Data Transfers

Given the nature of e2bat's services, your information may sometimes be transferred to and stored on servers located in countries other than your own. For such transfers, we ensure that:

• Data protection standards in the destination country are adequate.
• The necessary contractual safeguards are in place with the party receiving the data.
• The confidentiality and integrity of the data are maintained during transfer.

10. Third-Party Links & Services

The e2bat platform may sometimes reference third-party services. These third parties have their own privacy policies, and e2bat is not responsible for their data collection or usage practices. When using payment services such as bKash, Nagad, or Rocket, the relevant service provider's own privacy policy will apply.

11. Policy Changes & Updates

e2bat reserves the right to change or update this Privacy Policy from time to time. For any significant changes, we will:

• Update the date on this page.
• Send an email notification to registered users for major changes.
• Display the change clearly on the platform.

If you continue to use the e2bat platform after a policy change, you will be considered to have accepted the updated policy. We therefore recommend reviewing this page regularly.